Support
Centre

Transfer Troubleshooting

Can I cancel a transaction?

Almost all of the transactions are sent within minutes and cannot be recalled. However, if for any reason you need to cancel a transaction, please call our customer support at 020 3474 0999 or email info@kabayanremit.com and we will do our best to assist you.

Why is my debit card payment being rejected?

It is possible that your card was rejected because of the following reasons:

1. You are using a non-UK debit card.

2. Your bank blocked the transaction for security reasons. Sometimes, banks block uncommon payments as a security in case your card has been stolen and is being used fraudulently. If this is the case, please contact your bank to unblock your payment with Kabayan Remit. Once it’s done, you can return to Kabayan Remit and complete your transfer request.

Transfer status

You will be able to see the status of your transfer through your Kabayan Remit account under “Transactions History” page

Credited – It means that your transfer has been successfully completed.

Processing – It means that your transfer went through successfully and funds are now available for your beneficiary.

Please quote our partner name when collecting your money as well as presenting the Transaction Reference and valid ID’s.

For Account Transfer or Credit to Account – It means that the funds should now be available in the beneficiary’s account. However, exceptions may occur as delivery time is dependent upon the receiving bank’s efficiency.

Awaiting Payment – It means that you need to pay for the transaction that you have created to complete the transfer process.

Cancelled – It means that this transaction was deleted for some reasons. For further questions, please contact our customer support.

 
 
Win iPad Mini
Autumn iPad Mini Raffle is on!
Remit with Kabayan to receive
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Autumn iPad Mini Raffle is on!
Remit with Kabayan to receive
your raffle entries! We will draw an iPad Mini at the end of each month of Autumn!

T&Cs:
GET 3 FREE ENTRIES: When you remit online via the app or website
GET 1 FREE ENTRY: When you remit via the phone, Viber or Live chat
WIN iPad Mini!
Our Special Winter Raffle is now on!
You can win iPhone XS or 1 of 2 iPad Mini this winter! Remit with Kabayan to receive your raffle entries!
We will draw 2 x iPad Mini and 1 x iPhone XS in January 2019!

T&Cs:
GET 3 FREE ENTRIES: When you remit online via the app or website
GET 1 FREE ENTRY: When you remit via the phone, Viber or Live chat
Win iPhone XS or
iPad Mini this winter!
Special Winter Raffle is now on!
You can win iPhone XS or 1 of 2 iPad Mini this winter! Remit with Kabayan to receive your raffle entries!
We will draw 2 x iPad Mini and 1 x iPhone XS in January 2019!

T&Cs:
GET 3 FREE ENTRIES: When you remit online via the app or website
GET 1 FREE ENTRY: When you remit via the phone, Viber or Live chat
Win iPhone XS or iPad Mini this winter!